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Our Details

Our experienced and helpful staff will always be happy to assist you. For a no obligation quotation please call today, or simply complete the form.
  • 1 Wood Cottages,
    Codsall Wood,
    Wolverhampton,
    West Midlands WV8 1QX
Please note that Octoplumb Ltd will not divulge your contact details to any other 3rd party.

Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on : 01902 845 978
Or write to us at : 1 Wood Cottages, Codsall Wood Wolverhampton, West Midlands WV8 1QX. (Please request proof of receipt if posting) Or email us : octoplumb@btinternet.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 01174 566 031 or via their website

Our Accreditations

To ensure our customers receive a high standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies.

We offer you the highest quality workmanship and services

Our Services Include:

  • Central heating installations
  • Gas and Oil Boiler Installation
  • Gas and Oil Boiler servicing & repairs
  • Gas safety inspections
  • General plumbing
  • Heated towel rail fitting
  • Heat pumps (air & ground source)
  • Hob & gas oven fitting
  • Immersion tanks
  • Kitchen sinks
  • Landlord safety certificates
  • Leaks & Overflows
  • Powerflushing
  • Pump repairs
  • Solar Thermal
  • Shower & bathroom fitting
  • Underfloor heating

Areas We Cover

We provide heating & plumbing services to customers across Wolverhampton and the surrounding areas.
  • Wolverhampton
  • Staffordshire
  • Shropshire
  • Shrewsbury
  • Telford